As per 1 January 2019, our Sidel and Gebo Cermex business units form a single team called Sidel.

A single entry point for all your technical assistance requirements by product line and region.

Technical support personnel skilled in diagnostic and problem solving methodologies.

  • All of our help desk personnel are training in formal problem solving techniques.
  • With our remote access capabilities we quickly identify the cause of most equipment problems.


An organization geared to rapidly escalate any technical problem to the appropriate level.

  • If our help desk can’t find a solution, they will escalate to the next, clearly identified level.
  • Our objective, to provide you with at least a temporary solution to your problem within 24 hours.