Technical assistance

A single entry point for all your technical assistance requirements by product line and region.

Technical support personnel skilled in diagnostic and problem solving methodologies.

  • All of our help desk personnel are training in formal problem solving techniques.
  • With our remote access capabilities we quickly identify the cause of most equipment problems.


An organization geared to rapidly escalate any technical problem to the appropriate level.

  • If our help desk can’t find a solution, they will escalate to the next, clearly identified level.
  • Our objective, to provide you with at least a temporary solution to your problem within 24 hours.


Gebo Cermex offers the most complete range of automatic end of line machinery on the market capable of handling all types of packaging.

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